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This page sets out the legal framework that governs your use of gb8, including how we manage your account, handle your data, and what obligations apply on both sides. Access to this platform and the services described here depends on your local law and the eligible regions we operate within.
Our legal policy applies from the moment you open an account with gb8 and continues across every interaction — account login, wallet transactions, game sessions and support requests. We operate within a jurisdiction-dependent framework, which means the specific terms available to you reflect the laws and regulations of your location. If you are accessing gb8 from Bangladesh, your use is subject to applicable local law and the eligible regions defined in our full terms document. We do not override local legal requirements with our own policy language. Where a transaction uses bKash or Bank Transfer, that activity falls within the account and wallet terms described in the documents linked from your account page. Payment records created by a bKash deposit or a Bank Transfer to your wallet form part of your account transaction history and are governed by the data retention terms in our privacy document. You can review these records at any time from the transaction history section inside your signed-in account. Any conflict between platform terms and local law is resolved in favour of local law. We update our policy documents when our services change; the version date is shown at the foot of each document. Check the policy page periodically to stay current with any updates that may affect your account access or wallet activity.
Not every activity connected to your gb8 account sits under the same policy rule. Understanding the boundaries helps you know where to look when a question comes up about your account, a transaction or a third-party service you reached from this platform.
Creating, verifying and maintaining your gb8 account falls within our policy. This includes login credentials, session data and any identity check steps shown in your account settings. Access remains subject to your local law and the eligible regions we serve.
All wallet movements — including bKash deposits, Bank Transfer funding and any withdrawal requests — are covered by our account and payment terms. The record of each transaction is stored within your account and subject to our data retention rules.
Game content, promotional notices and editorial copy published on gb8 fall under our content terms. RTP or game-feature details are shown only where the game or studio exposes that data; we do not publish figures we cannot verify.
Links to external payment processors, game studios or network services are provided for convenience. Once you leave the gb8 platform, the third party's own legal terms govern. We are not responsible for the policy or data practices of those external services.
Our policy is not a one-way document. You hold a set of practical rights that you can exercise at any time through your account or by contacting our support route. Reviewing your own records is the starting point: your signed-in account shows a full transaction history that includes every bKash deposit and Bank Transfer processed against your wallet. If any detail in that record looks wrong — an amount, a date or a reference number — you can raise a correction request through the account help route, and we will investigate and update the record where the error is confirmed on our side. Your account profile details, such as your registered contact and wallet association, can be reviewed and updated following the steps shown in your account settings page. For questions about how we hold your data or what we do with your transaction records, our policy contact route is the appropriate first step. You are not required to accept a policy change that materially affects your rights without notice; we aim to give reasonable advance notice of material changes via the contact address registered to your account.
Open the transaction history section in your signed-in account to see every wallet movement, including bKash and Bank Transfer entries. Dates, references and amounts are all shown there.
If your registered profile or wallet association contains an error, follow the update steps in account settings or raise a correction request through our support channel. We act on confirmed errors.
Direct any question about how your data is held, or how a specific account term applies to your situation, to our policy contact route. We respond through the same channel you used to contact us.
Where a policy issue cannot be resolved through self-service account tools, our support team is the next step. Keep your account reference ready when you reach out to speed up the process.
If a section of our legal policy raises a question you cannot answer by reading the document, or if you need to exercise a specific right under our terms, the routes below connect you to the right part of our team. Use the route that matches your query type, and include your account reference where relevant so we can locate your records quickly.
Send a written policy question or a data-related request to our published support email address. Include your registered account email and a brief description of the policy area you are asking about.
The live chat route in your signed-in account connects you to a support agent who can locate your account record and escalate a policy query to the relevant team. Suitable for account-specific questions.
Our Help Centre contains published answers to frequent policy questions covering account terms, data handling and transaction records. Check there first; if the answer is not present, move to email or live chat.
Knowing how we manage the information connected to your account helps you decide how to use the platform. Each area below reflects our actual practice as described in the published policy documents available from your account page.
Account data — including wallet transaction records for bKash and Bank Transfer activity — is held for the period required by our operating terms and applicable local law. You can request a summary of what we hold via our policy contact route.
We use session cookies to keep your account signed in across page loads on mobile and desktop. Preference and analytics cookies are set separately. The cookie notice shown on your first visit explains how to manage these settings in your browser.
Your account credentials are stored using standard hashing practices. If you believe your account has been accessed without your knowledge, use the account security section to change your password and then contact our support team immediately.
When we update a policy document in a way that affects your account rights or transaction terms, we send notice to the contact address registered to your account. The updated document replaces the previous version on the date shown at its foot.
These questions come from real account situations. If your question is not answered here, the support routes on this page are the right next step.
Your use of gb8 from Bangladesh is subject to our published terms and to applicable local law. Where local law conflicts with our platform terms, local law takes precedence. Confirm that access is permitted in your eligible region before using the platform.
The full terms document is linked from the footer of every page on the site and from within your signed-in account settings. Read it in full before using the platform; it covers account creation, wallet activity, bKash transactions, Bank Transfer steps and account closure.
Yes. Send a written request through our published policy contact email, including the email address registered to your account. We will confirm receipt and provide the information we hold in the format described in our privacy document, subject to any legal retention requirements.
Transaction records — including bKash deposit references and Bank Transfer entries — are retained for the period set out in our data retention terms. You can view your own history at any time inside your signed-in account without contacting us.
Raise your concern through the live chat or policy email route listed on this page. Describe the specific term and the reason for your concern. If the matter is not resolved at that level, you may seek advice through a local consumer or legal authority in your eligible region.
We send notice of material policy changes to the contact address registered on your account before the change takes effect. The updated document shows the effective date at its foot. Continuing to use the platform after that date means you accept the revised terms.